Frequently Asked Questions
Everything you need to know about Property Works Pro. Can't find your answer? Contact us directly.
You can be operational in under five minutes. Add your first building, create units, enter tenant details, and start tracking occupancy, notices, documents, inspections, and service requests right away. As your portfolio grows, you can customize statuses, templates, categories, vendors, and asset records to match the way you manage your properties.
Property Works Pro works on the web and is designed mobile-first. Property managers move through buildings, inspect units, take photos, meet tenants, and respond to service issues, so the mobile experience matters. You can also use the full platform from a desktop browser when you want a larger screen for reviewing records, reports, documents, vendors, and portfolio activity. Android support is coming soon.
Your data is securely stored using AWS cloud infrastructure with end-to-end encryption. All data is synced in real-time across your devices via secure WebSocket connections.
Absolutely. Property Works Pro is built for portfolio management. Whether you have 2 properties or 200, you can manage all your buildings, units, tenants, and service requests from one dashboard.
Create customizable inspection templates for move-in, move-out, and routine building inspections. With AI Video Inspections, you can also walk through a unit while narrating what you see, capture photos and condition notes from the video, review the structured results, and export a professional report.
Yes. Property Works Pro offers a free tier that lets you get started with your first property. Paid plans unlock additional properties, advanced features, and priority support.
Yes. Property Works Pro supports multi-device access within a workspace. Your team members can join your workspace and collaborate in real-time — changes sync instantly across all connected devices.
Property Works Pro is mobile-first and fully customizable. Unlike legacy platforms, you can define your own unit types, maintenance categories, inspection templates, and document types. Our settings hub puts you in complete control — no rigid workflows imposed on you.