Privacy Policy

Last updated: August 17, 2026

This Privacy Policy describes how Itemtopia Inc. ("we", "us") handles information in connection with the Property Works Pro and Property Works applications for iOS, Android, and the web (together, the "App"), and this website. It applies to all editions of the App regardless of the store or platform you installed it from.

Information we collect

Account information

When you create an account we collect your email address and a password. Passwords are never stored in plain text — we store only a salted cryptographic hash (scrypt). You can use parts of the App without an account; an account is required for cloud sync and team workspaces.

Property and workspace data

The App exists to record the information you choose to put into it: buildings, units, spaces, tenants and contacts, leases, rent ledgers, vendors, service requests, inspections and walkthroughs, assets, receipts, documents, notes, and photos. This data belongs to you. We store and process it solely to provide the App's features to you and the teammates you invite into your workspace.

Device and technical information

To keep your devices in sync we generate device identifiers and workspace access keys, and we maintain connection records while your device is connected to our sync service. Standard server logs (such as IP address and request time) are kept briefly for security and troubleshooting.

Purchase information

Subscriptions are processed by Apple (App Store) or Google (Google Play). We receive confirmation of your subscription status so we can unlock paid features. We never receive or store your card number or full payment details.

How we use information

• To provide, sync, and back up your workspace data
• To authenticate you and the devices you authorize
• To process subscriptions and enforce plan limits
• To respond to support requests
• To protect the service against abuse

We do not sell your personal information. We do not show third-party advertising, and we do not use your data for advertising of any kind.

AI features

Some optional features use artificial intelligence — for example, identifying an asset from a photo, drafting walkthrough summaries, or reading a lease document you upload. When you use one of these features, the relevant photo, document, or text is sent to our AI service provider (OpenAI) for processing and the result is returned to your workspace. We only send the content needed for the feature you invoked, and we do not permit our provider to use it to train their models.

Where your data is stored

Workspace data and images are stored with Amazon Web Services (AWS) in the United States, using encryption in transit (TLS) and encryption at rest. Images are served through presigned, expiring links. On your own devices, the App also keeps a local copy of your data so it works offline.

Sharing

We share information only with:

• Service providers that host and process data on our behalf (AWS for storage and sync, OpenAI for the AI features described above, Apple and Google for purchases)
• Your workspace members — data in a shared workspace is visible to the people you or your workspace admin invite
• Authorities, if required by law

Data retention and deletion

Your data is retained while your account or workspace is active. Items you delete in the App are moved to a trash area for 30 days and then removed. You can delete your account and associated data at any time — see Delete your account for exact steps. When an account is deleted, associated personal data is removed from our production systems, with residual copies purged from backups on a rolling basis.

Children

The App is a business tool intended for adults. It is not directed at children under 13, and we do not knowingly collect personal information from children.

Your rights

Depending on where you live, you may have rights to access, correct, export, or delete your personal information. You can exercise most of these directly in the App (your data is visible and exportable there), or by contacting us at the email below.

Changes to this policy

If we make material changes to this policy we will update this page and revise the date at the top.

Contact